When original transaction was settled within the last 120 days
By default, Fast Charge requires that credit transactions be linked to the original charge when issuing a credit in the transaction manager. This means you can issue a credit/refund within 120 days without having the customers information except the last 4 digits of the card or the order ID.
For transactions older than 120 days you can still issue a stand alone credit through the virtual terminal but you will need the card details.
To issue a refund using the order manager, please follow these steps:
Note: If your account hasn’t batched out for the day you can issue a Void instead of a Refund and you won’t be charged any discount fees from your processing Bank!
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