How Do I Issue Refunds In the Payment Gateway
Issuing Refunds

Issuing Refunds


When original transaction was settled within the last 120 days

By default, Fast Charge requires that credit transactions be linked to the original charge when issuing a credit in the transaction manager. This means you can issue a credit/refund within 120 days without having the customers information except the last 4 digits of the card or the order ID.

For transactions older than 120 days you can still issue a stand alone credit through the virtual terminal but you will need the card details.

To issue a refund using the order manager, please follow these steps:

  • Log into your account
  • Search for the transaction in the transaction report or order manager
  • Click on the order number
  • Select “Issue Refund”
  • Update Order


Note: If your account hasn’t batched out for the day you can issue a Void instead of a Refund and you won’t be charged any discount fees from your processing Bank!



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